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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Liz Meisner

March 27, 2024

5  out of  5 rating by Liz Meisner
"I have happily been insured with State Farm for over 15 years. Sherry Bell, Sales Manager at Jones Family Agency in Everett, is an absolute delight to work with! During a recent policy review, she suggested several ways to reduce the cost of my monthly policy by several hundreds of dollars. I took her advice and attended an AARP senior driving class that was most informative and saved me a bundle! Sherry is friendly, professional and knowledgeable. She always makes time to answer your questions with a warm smile! I heartily recommend the Jones Family State Farm Agency and Sales Manager, Sherry Bell, for affordble, excellent service for your home and vehicle insurance."
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Victor Ceron

March 13, 2024

5  out of  5 rating by Victor Ceron
"All I can say the Chris jones team are awesome had an accident which the other insurance company blame me without givin me an explanation excellent customer service thank you gaby for your help"
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Reza FH

February 6, 2024

5  out of  5 rating by Reza FH
"State Farm is the best insurance company I’ve ever worked with. Great rates and customer service, Luke Leboeuf saved me on my monthly premium and even was able to add extra coverages."
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Lucy Luu

February 6, 2024

5  out of  5 rating by Lucy Luu
"I had the most wonderful experience with such exceptional customer service, they answered every question I had and gave me exactly what i needed at such a good cost. I never plan to shop any where else so thank you to Alondra,Jose, Ariel and Sherry."
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Joe McKay

February 6, 2024

5  out of  5 rating by Joe McKay
"I’ve had my insurance with Chris Jones and his team. Always a pleasure to work with them. Especially Jose who has been my main contact at the Everett office."
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June Min

December 29, 2023

5  out of  5 rating by June Min
"I couldn't emphasize enough how great experiences I had recently with my business and personal auto insurance, which is handled by Sherry Bells. She provided me with the best assistance and an even more awesome rate than my old insurance. She helped me to get the best premium for my three family cars and made it easy to process all the paperwork. Thank you, Sherry, for your professional work!"
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Jacob Koopmans

August 30, 2023

5  out of  5 rating by Jacob Koopmans
"Chris Jones is excellent to work with. I have unique situation which makes insurance a little challenging. Chris was able to navigate the situation very quickly and get me insurance at a good price. I am very pleased with the experience and will continue working with Chris."
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Maris McEdward

August 23, 2023

5  out of  5 rating by Maris McEdward
"Very knowledgeable, responsive, and friendly! Will recommend Chris to friends and family."
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Jason Cremer

July 27, 2023

5  out of  5 rating by Jason Cremer
"Overall, I have not had great experiences with State Farm’s claims department- in fact- they have been quite a pain to deal with. However, Jose Garcia at Chris Jones’ office has been beyond fantastic. Treating every call with a sense of urgency, communicating well, listening to my complaints/issues, and getting me results with the claims department. Jose was always there to answer my calls and hear my issues- and it helped me out big time!"
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Heidi Z

June 19, 2023

5  out of  5 rating by Heidi Z
"Always friendly, professional, and so helpful! That's why I've always been with State Farm!"
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Mitch Matronic

June 12, 2023

5  out of  5 rating by Mitch Matronic
"I’ve continuously been taken care of for the last few months by Ariel here. All My random policy changes. Emails. Searches for better plans and rates and even reviews to make sure I’m being taken care of from other insurance quotes. She’s on point and responds promptly with full detail. I will never use another insurance agency. Thank you!"
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Devin Helgeson

June 2, 2023

5  out of  5 rating by Devin Helgeson
"Excellent experience with all of the staff at this agency and their expertise. Highly recommend this very knowledgeable, personable, and accommodating agency."
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David Grimaldo

March 20, 2023

5  out of  5 rating by David Grimaldo
"Great experience!!! Went in to get boat Insurance and Sherry Bells gave me the best assistance and an ever more awesome rate than my old insurance. She made it easy processed all the paperwork and even made sure I was within the Marina requirements. Thank you Sherry!"
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Brian Fredrickson

February 6, 2023

5  out of  5 rating by Brian Fredrickson
"Sherry Bells has been great to work with. SHe pointed out holes in our coverage as well as things we didn't need. No high sales pressure, just an honest assessment of what we needed. Thank you!"
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Traci Treffert

January 23, 2023

5  out of  5 rating by Traci Treffert
"I have had insurance with Chris Jones and State Farm since I moved to WA, 10 years ago. I have never had any problems, even after a minor accident with a deer years ago. Most recently Karla Montoya has been helping me with life's many updates, and she has been fantastic - quick, thorough, and friendly."
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Zach Leonard

January 13, 2023

5  out of  5 rating by Zach Leonard
"Very friendly and knowledgeable. Looks out for your best interest."
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petro shindano

January 9, 2023

5  out of  5 rating by petro shindano
"Sherry Bells was the nicest agent I have ever met! She expanded everything so clearly and helped me get the best price for my auto insurance, I recommend asking for her if you need help with anything because she will know the answer and give you the best feedback and advice to help!"
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J Choi

January 9, 2023

5  out of  5 rating by J Choi
"12년간 제 스테이트 팜 에이전트 였던 Mark 씨가 은퇴하시고 이번에 Chris 씨를 새 에이전트로 알게 되었습니다. 11월에 새오 구입한 집과 관련해서 모기지 회사에서 요구하는 여러 서류들을 크리스 씨께서 정확하고 신속하게 처리해주셔서 $3000 불에 달하는 패널티 금액을 절약할수 있었습니다. 크리스씨에게 다시한번 감사드립니다."
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Deniz Martinez

January 3, 2023

5  out of  5 rating by Deniz Martinez
"My husband and I have worked with Chris for years. He is great at his job, I feel he cares about us as people and he is very knowledgeable in his area of expertise. Definitely would recommend this company and agent!"
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Jaimie Nguyen

August 2, 2022

5  out of  5 rating by Jaimie Nguyen
"Sherry is so informative and knowledgable. I have never had an agent be so helpful and communicative. She is amazing. Quick to reply and very helpful with all the requests. Highly recommend!"
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Susan D

July 12, 2022

5  out of  5 rating by Susan D
"Jose has consistently provided top notch customer service and is a pleasure to work with. I have multiple policies so it is important to me that there us always complete follow-through. Jose does this!!"
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Bryan Liberator

July 7, 2022

5  out of  5 rating by Bryan Liberator
"My wife and I recently moved from CA to WA. We received a recommendation from our State Farm agent in CA, and couldn't have been happier. We ended up working with Sherry and she was more than pleasant. At first we went long, and she was kind enough to give us a call back around my schedule. Very pleasant and friendly to work with. Would highly recommend."
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Macy Evanoff

May 25, 2022

5  out of  5 rating by Macy Evanoff
"When I was dropped like 3rd period French by my old auto insurance provider for moving to another state, Jordan Thomas was right there to lift me back up. Not only was he the most pleasant and efficient human being to speak with, but he also took the time to thoroughly explain my policy options and help me to choose what was going to work best for me. No crazy up-selling or wasting my time, just transparency and facts which I greatly appreciated. I now not only have better coverage than I had with my previous auto insurance company, he also saved me more than $1,200 a year. I am forever gateful. Jordan Thomas is a rockstar."
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Sam Davies

May 20, 2022

5  out of  5 rating by Sam Davies
"My agent (Sherry), is always on the ball whenever I ask something of her and she always gets back to me quickly. Very helpful, friendly and professional through and through! Very pleased with my switch"
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terri bergman

April 20, 2022

5  out of  5 rating by terri bergman
"I spoke with Sherry the other day to add some vehicles I inherited and she was very knowledgeable, very very helpful and very kind and understanding! I am glad we hold all of our insurance with this agency!"